Parcel Portal Help
Acorns parcel portal has been designed to help you manage your parcels online. Its packages with a wide range of features to enable to you to request forwarding, inspections, consolidation and more.
To help you make the most out of this system we have put together some handy how to guides
Still need help? If you need help using the Parcel Hub please don’t hesitate to reach out to us. We will be happy to help. Contact Us
Parcel Hub How to Guides
- How do I view my parcel details?
- How do I view past parcels?
- How do I request forwarding of my parcels?
- How do I collect my parcels?
- How do I arrange for my own courier to collect?
- How do I request a parcel inspection?
- How do I consolidate my parcels?
- How do I request disposal of my parcels
- How do I pay relevant fees?
Parcel Hub FAQ
Please see our list of the most frequently asked questions regarding Acorn’s Parcel Hub feature. Remember if you cannot find the answer you’re looking for you can contact us and we’ll be happy to help.
How do I know I have received a parcel?
Each time we log a parcel into your Parcel Hub account, you will automatically be notified via email. You can then log into your Parcel Hub to view your parcel.
When will my parcel be visible online?
All parcels and packages received before 2pm will be logged into your Parcel Hub the same business day. We will always aim to log parcels received after 2pm the same business day, however depending on the time your parcel is received and the quantity received it may be next business day (this however is rare)
Royal Mail / Courier Tracking shows delivered but its not online?
There maybe a discrepancy between the Royal Mail / Courier Tracking delivery time and the time your parcel is logged into your parcel hub.
Depending on the amount of parcels received it could be a couple of hours before tracking showing as delivered and it appearing in your online account.
Providing the parcel is addressed correct and received before 2pm it will be logged onto your account same day.
Irrespective of what Royal Mail / Courier tracking says the parcel cannot be collected or dispatched until logged into your account.
When can I collect my parcels?
Right now you can collect your parcels between 9am and 5pm Monday to Friday. We are however looking to expand collection times. You will be updated via email once this has been finalised.
A parcel I am expecting is not visible online, what does this mean?
Correctly addressed parcels received before 2pm will be logged into your account the same business day. Parcels received after 2pm may be logged the next business day (depending on the time it has been received)
If your parcel is showing as delivered before 2pm and its not showing on your online account by the end of the business day, please contact us including the tracking number. All parcels are sorted using the unique reference number provided to you when you first setup. The most likely cause of delay is an incorrect address or missing reference number.
If your parcel was received after 2pm please wait until the next business day before contacting us
How long are parcels stored?
Providing relevant fees are paid, your parcels will be stored until you make a request for collection, dispatch, disposal etc.
However if there are outstanding fees we will only store parcels until fees are 45 days overdue after which the parcel will be considered abandoned and disposed of, before this happens, you will be sent several reminders by email. Any accrued fees accrued before the parcel is considered abandoned will still be payable.
Can parcels be forwarded internationally?
Yes. We can forward parcels anywhere in the world using a wide range of couriers, alternatively you can arrange for your own courier to collect if you wish.