My Wallet Help
Acorn have created a custom software to enable to manage certain prepayments online. The wallet system is used for charges such as mail / parcel forwarding, parcel receiving and storage fees.
To help you get the most out of this system we have put together some handy how to guides and frequently asked questions.
Still need help? If you need help using our wallet system please don’t hesitate to reach out to us. We will be happy to help. Contact Us
My Wallet How to Guides
My Wallet FAQ
Please see our list of the most frequently asked questions regarding the My Wallet feature. Remember if you cannot find the answer you’re looking for you can contact us and we’ll be happy to help.
How requently is mail scanned?
All mail received before 2pm is scanned the same day we receive it. Although we will try any scan mail received after 2pm the same day its received, depending on the time its received and the quantity it may not be possible.
If we are unable to scan mail received after 2pm the same day, it will be scanned and uploaded the next business day.
How will I know I have received mail?
Each time mail is uploaded to your online account our system will automatically send you an email to let you know.
To ensure you’re not overloaded with multiple emails, our system will only send one email irrespective of the number of documents we upload.
If we upload 10 letters to your account today you will be notified via email once. Not 10 times